Client Services is a program that provides support to homebound elderly and disabled meal recipients when they need additional assistance to remain independent and in their own home in a safe and healthy environment. This program is considered a “last resort” resource when the client desperately needs something and has no other resources available.
Our first priority is always providing a nourishing noon meal, but each client’s case manager also determines if other services are needed that we can coordinate or arrange. Clients are visited in their home so that case managers can assess their environment and ability to live independently. The case managers ask questions related to activities of daily living, nutrition, and physical and mental well being along with what resources (financial and family) clients have available to help them.
Client services assistance is specific; therefore, once an item is provided, the client's level of impairment is immediately improved. Case managers continue to evaluate each client on a regular basis to determine if there are any additional needs.
This program is partially funded by local businesses that provide assistance with minor plumbing, electrical, roofing, tree trimming, home repairs, and other tasks on a pro-bono basis. We also use specific donations from the public and local businesses to purchase, deliver, and install fans, air conditioners, walkers, wheelchairs, blankets, supplemental food, adult incontinence supplies, lap pads, microwave ovens, hand-held grabbers, house slippers, toiletries, etc. We search out and coordinate with every program available to ensure that existing resources are used first. This process is like a maze to our clients, so our help gets them what they need much quicker and possibly in a safer way.
The following fall under the client services program:
Friend to Friend Program
This program aims to help relieve the loneliness and enhance the lives of our most isolated clients by recruiting and training volunteers to become “friends” in a weekly visitor program. These volunteers also work with the assigned case manager to make sure that all needs are being met.
Supplemental Food Program
Food supplied by local food banks and church pantries is distributed to meal recipients who need more food assistance than can be delivered through the daily meal program.
Volunteers are matched with clients who need someone to shop for groceries, prescriptions, or other items on their behalf.
Companion Pet Program
Years ago, we learned that an alarming number of our elderly and disabled clients were not eating all of their nutritious meal but actually sharing it with their pets! This is a real problem for clients who live on a minimal income and desperately need the full nutritional benefits of our meals, not to mention the fact that our meals are not always healthy for the pets. Clients who have difficulty adequately feeding their cat or dog may receive supplemental pet food at no charge.
We would like to recognize these businesses for their exceptional service to our clients through the client services program:
Bryan’s Plumbing LLC
3201 Handley Ederville Rd
Richland Hills TX 76118
825 Southway Cir Ste A
Fort Worth TX 76115
Greater Tarrant County Pest Control Association
5000 Martin St
Fort Worth TX 76119